Packages & Offers
Girls' Night In
Two Night Ultimate Getaway
Travel & Chauffeur
Private Dining Rooms
The Granite Balcony
Black & White Granite Rooms
Chef's Dining Room
Booking & Cancellation Policy
IX Beauty Packages
The Classic Collection
The Elegant Collection
The Opulent Collection
The Decadent Collection
Getting Married in Scotland
Meetings & Events
Granite 1 & 2
Granite 2 & 3
Granite 1, 2 & 3
The Granite Suite
The Granite Bar
The Granite Foyer
Offers & Gift Vouchers
Customer Satisfaction based on
Not what I would have expected from Chester
Attended a wedding and it went beautifully. Food , service just everything was spot on :)
Excellent staff and service
It was good. Only disappointing thing was that cleaning started at 8am. Not what you want on a bank holiday Monday. We thought this could've started l...
Mr K S.
We had a very pleasant stay
Could not wish for a better day. Your staff are a credit and well trained. The food was amazing. Cannot thank you enough for a wonderful wedding day f...
Before 9am on Sunday morning a young boy from 3 nearby rooms ran between all 3 letting the doors slam each time. Not the hotel's fault and to be fair ...
I was attending a wedding and stayed overnight. The whole day was excellent due to in no small way to the staff and in particular the MD. I heard nu...
Overall very good. Only slight problem getting hot water in the evening for bath/shower at about 2100hrs - but eventually okay after what seemed quit...
I wish I had been able to stay longer. Will definitely go back to experience afternoon tea or dinner....
Very nice stay - only point to note that it's relative far to our office (located downtown)
Very Good. Great service
lovely hotel - excellent
You have amazing staff especially with our daughter
Thoroughly enjoyed our visit again. We will be back!
Really nice hotel, staff professional and friendly as usual. Bar menu a bit limited, arrived just in time to order on Sunday....
Really lovely, room was a bit small but will still be back
Excellent service provided. From reception staff to restaurant staff, all were friendly, polite and helpful. Had a great experience and would definite...
Our second time at the hotel and we were very much looking forward to the visit. Misunderstood the type of room that we originally booked, however af...
Very pleasant and enjoyable stay